To improve screen sharing resolution, first ensure you have disconnected from your NDS Citrix VDI session.
1. After disconnecting, in the System tray, select Citrix Workspace then Advanced Preferences (Figure 1):
Figure 1 Advanced Preferences
2. Select High DPI (Figure 2):
Figure 2 High DPI
3. Select No, use the native resolution and select Save (Figure 3):
Figure 3 Advanced Preferences
4. Begin a Citrix session with another user and perform a screen share test to confirm the resolution has improved.
If you are still experiencing issues with screen share quality, please contact Symphony Support at firstname.lastname@example.org for further assistance.
Note: Further information can be found here.