Symphony does not launch in Google Chrome

In Google Chrome version 80 or higher, the SameSite attribute in the cookie is enforced by default. As a result, users accessing Symphony via Google Chrome may receive a 414 Request-URI Too Large error (Figure 1), or Symphony may keep on spinning in an infinite loop when it tries to launch:

 

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Figure 1 414 Request-URL Too Large Error

 

Resolve this issue by following the steps below:

 

1. Navigate to chrome://flags in a Google Chrome window

2. Search for samesite in the search bar (Figure 2):

 

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Figure 2 Search

 

3. Set SameSite by default cookies to Disabled (Figure 3):

 

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Figure 3 Disabled

 

4. Exit the Chrome Flags page and attempt to relaunch Symphony

 

If the issue persists, please contact the Symphony Support team at support@symphony.com and inform them that you are experiencing issues with Symphony not launching in Google Chrome.