If you would like to clear all unread messages in you chat list, you can use the clear alerts feature to remove notifications (Figure 1):
Figure 1: Unread Messages
Clear all unread message alerts by following these steps:
1. Click on the 3 dots to the right of your chat menu and then click Clear alerts (Figure 2):
Figure 2: Clear Alerts
2. Click OK to confirm you want to clear the unread message alerts (Figure 3):
Figure 3: Clear Alerts Confirmation
3. All notifications will be cleared when you return to Symphony (Figure 4):
Figure 4 Unread Message Alerts Cleared
Note: For the Symphony Desktop Application (SDA), clearing unread message alerts will also clear the Symphony message counter displayed on the icon in your taskbar.