If the single sign on (SSO) solution configured with your Symphony platform is preventing users from authenticating due to a misconfiguration or service issue, a Symphony Admin can bypass SSO to login to Symphony by following these steps:
1. As a Symphony Admin, navigate to https://companyabc.symphony.com/?admin
Note: Where companyabc is the name of your pod.
2. Select Forgot your password.
3. Enter your email address in the Password Reset field when prompted.
4. Follow the instructions provided to reset your Symphony credentials.
5. Once completed, navigate to https://companyabc.symphony.com/?admin and enter the newly updated credentials.
Note: Where companyabc is the name of your pod.
6. Once the Admin Portal has loaded, navigate to Configure SSO under Company Settings (Figure 1):
Figure 1 Configure SSO
7. Update the SSO configuration accordingly or disable the functionality entirely if necessary.