Empty chat room is displayed

Search results are displayed with a Go here link, which will take you directly to the context of that message or post (Figure 1):

 

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Figure 1 Go Here

 

If you don't see anything when link is clicked, you likely do not have the Allow user to read wall posts entitlement enabled.

 

Symphony administrators can enable you to read wall posts by following these steps:

 

1. In Symphony, click Settings in the upper right-hand corner, followed by General (Figure 2):

 

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 Figure 2 Settings/General

 

2. Click Go to AC Portal at the bottom of the screen (Figure 3:

 

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Figure 3 Go To AC Portal
 
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)
 
3. In the left nav, click Edit Entitlements (Figure 4):
 

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Figure 4 Edit Entitlements

 

4. From the Feature Entitlements menu, ensure Allow user to read wall posts is enabled (Figure 5):

 

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Figure 5 Allow Users To Read Wall Posts

 

5. Click Save (Figure 6):

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Figure 6 Save