Display deactivated user chat history

When a Symphony user is deactivated, the direct chats and chat history will no longer be displayed in the Symphony client by design.


If there is a need to view the deactivated user's content, you can:


  • Request the Symphony Administrator at your organization to temporarily reactivate the user's account
  • Request the Compliance Officer at your organization to provide you with the required content

Note: The Symphony Support team is not responsible for performing administrative tasks such reactivating users