How to capture Symphony Meetings diagnostic logs

Capture Symphony Meetings diagnostic logs by following these steps:


1. In Symphony, click Settings in the upper right-hand corner, followed by General (Figure 1):



 Figure 1 Settings/General


2. Click Diagnostics at the bottom of the screen (Figure 2):



Figure 2 Diagnostics


3. Click Download Logs (Figure 3):



Figure 3 Download Logs


Note: Start diagnostics is only required on first installation


Note: Older versions of Symphony may not have this option available. If this is the case, refer to the Knowledge Article found here on how to capture Console logs and send these instead


4. Navigate to your Downloads folder (Figure 4):



Figure 4 Downloads


5. Locate the folder containing the newly generated logs and send the logs to the Symphony Support team at


Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault


6. In addition to the Symphony Meetings diagnostic logs, please ensure the Meeting ID is also sent to the Symphony Support team. This can be obtained by clicking on the timestamp of a meeting (Figure 5):



Figure 5 Meeting ID