How to capture Media Bridge logs

Media Bridge (MB) logs contain useful logging information which can assist in troubleshooting certain scenarios.

 

Note: On cloud deployments are not covered in this article.

 

When the MB is configured, the default location of the logs was set in the application.properties file. If the default value of /tmp/logs remains, a user will see the following files in this directory:

 

  • /tmp/logs/smb.log
  • /tmp/logs/smb.log.xxxx-xx-xx.gz
  • /tmp/logs/mbr.log
  • /tmp/logs/mbr.log.xxxx-xx-xx.gz

Note: Where xxxx-xx-xx is a date.

 

To aid investigation of MB issues, collect these logs and send them to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.