Enable message forwarding

Enable message forwarding by following these steps:

 

1. In Symphony, click Settings in the upper right-hand corner, followed by General (Figure 1):

 

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 Figure 1 Settings/General

 

2. Click Go to AC Portal at the bottom of the screen (Figure 2):

 

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Figure 2 Go To AC Portal
 
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator
 
3. In the left nav, click on Edit Entitlements (Figure 3):
 

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Figure 3 Edit Entitlements

 

4. From the Edit Entitlements tab, scroll down to Pod-Level Entitlements and enable Allow Message Forwarding (Figure 4):

 

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Figure 4 Allow Message Forwarding

 

5. Click Save (Figure 5):

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Figure 5 Save