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Enable message forwarding

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Stuart Buddrige

Enable message forwarding by following these steps:

 

1. In Symphony, click Settings in the upper right-hand corner, followed by General (Figure 1):

 

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 Figure 1 Settings/General

 

2. Click Go to AC Portal at the bottom of the screen (Figure 2):

 

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Figure 2 Go To AC Portal
 
Note: Alternatively, navigate to https://companyabc.symphony.com/?admin as an administrator (where companyabc is the name of your pod)
 
3. In the left nav, click on Edit Entitlements (Figure 3):
 

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Figure 3 Edit Entitlements

 

4. From the Edit Entitlements tab, scroll down to Pod-Level Entitlements and enable Allow Message Forwarding (Figure 4):

 

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Figure 4 Allow Message Forwarding

 

5. Click Save (Figure 5):

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Figure 5 Save

Based on your organization's settings, some features in this Knowledge Article may not be applicable to you. Please contact your Technical Account Manager (TAM), Symphony Support, or your internal IT team with any questions.

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