How to capture Symphony Desktop Application (SDA) logs

Symphony Desktop Application (SDA) logs contain useful logging information which can assist in troubleshooting certain scenarios.

To capture SDA logs:

  1. Select the hamburger menu to display the application menu.

Note: If the hamburger menu is not visible, it might be disabled. Learn how to enable the hamburger menu.

  1. Select Help > Troubleshooting > Show Logs in Explorer to generate a new folder containing all the log information.

  1. Navigate to your Downloads folder if it does not automatically open.

  1. Locate the folder containing the newly generated logs.

Note: Please ensure the most recent logs are selected.

  1. Send the SDA logs to the Symphony Support team at support@symphony.com

Note: If the files are too large to send via email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.