If you unsuccessfully attempt to sign in to Symphony three consecutive times, your account will be locked for 30 minutes.
Note: There is no time out for the failure count, for example, if you received 2 failed sign-in attempts from 24 hours ago and tried and failed again, your account will be locked out.
There are 2 ways to unlock your account:
- Wait 30 minutes and attempt to sign in again.
- Reset your password via the sign in page or through your internal IT team.
To reset your password:
- From the Sign in page, select Forgot your password?
- Enter your email address, select I'm not a robot, and click the Recover Password button.
- Click Dismiss to go back to the login screen (Figure 4). An email has been sent to your email address.
- Open the email from your mail box and click the Reset Your Password button.
- Enter a new password that meets all of the requirements and click Confirm.
- Select Sign in and log in with your new password.
If you are still experiencing issues unlocking your account, please contact the Symphony Support team at support@symphony.com for further assistance.