Unlock your Symphony account

If you unsuccessfully attempt to sign in to Symphony three consecutive times, your account will be locked for 30 minutes.


Note: There is no time out for the failure count, for example, if you received 2 failed sign-in attempts from 24 hours ago and tried and failed again, your account will be locked out.

There are 2 ways to unlock your account:

  • Wait 30 minutes and attempt to sign in again.
  • Reset your password via the sign in page or through your internal IT team.

To reset your password:

  1. From the Sign in page, select Forgot your password?

  1. Enter your email address, select I'm not a robot, and click the Recover Password button.

  1. Click Dismiss to go back to the login screen (Figure 4). An email has been sent to your email address.

  1. Open the email from your mail box and click the Reset Your Password button.

  1. Enter a new password that meets all of the requirements and click Confirm.

  1. Select Sign in and log in with your new password.


If you are still experiencing issues unlocking your account, please contact the Symphony Support team at support@symphony.com for further assistance.