How to configure delegates to post on your behalf

This entitlement can only be configured by users with administrator access.

Users may enable another person to post on their Wall on their behalf. To configure this option, certain Entitlements must be enabled.

To enable delegates:

  1. In Symphony, select the Settings icon.


  1. Select Admin Portal.
Note: This option is only available if you're a designated Administrator with Admin Portal access.
  1. Select Begin Session.

Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.

  1. Under Company Settings, select Edit Entitlements.


  1. Ensure Can have delegates from the Edit Entitlements tab is enabled.

  1. Remaining in the Admin Portal, navigate to Browse Accounts under Accounts, and search for the user you wish to enable delegates for.


Note: In this scenario, user A will allow user B to post to user A's Wall.

  1. When the user is selected, ensure Can have delegates from the Entitlements tab is enabled.

  1. Select Save.

  1. Exit the Admin Portal and return to Symphony.
  2. As user A, navigate to their profile, select the three dot menu to the right of Edit Profile and select Assign delegates.

  1. Search for user B and select them. The user will appear under Delegates if they have been added successfully.

  1. To test the entitlement has been enabled, log in to Symphony as user B. Navigate to the profile of user A, and attempt to post a message on their behalf.

  1. Compose a post and publish it to user A's Wall by selecting Send message.


  1. Navigate to user A's Wall and confirm the post is visible.