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Symphony statuses

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Stuart Buddrige

When running Symphony, your presence status (Figure 1) is changed to Away after 5 minutes of inactivity within the platform window, e.g. if you switch to another browser tab or another application for more than 5 minutes, you will automatically be set to Away.

1.png

Figure 1 Presence Status

Automatic change of presence will only occur if you set yourself to Available or Busy. In these 2 scenarios, after 5 minutes of inactivity, the status will switch to Away and upon activity being detected in the Symphony window, the status will return to it's prior selection, either Available or Busy.

If you set a manual status such as Away, In a Meeting, Be right back, Off work or Out of office, it will not automatically be changed by inactivity.

The possible status changes for different scenarios are displayed below (Figure 2):

Status After 5 Minutes of Inactivity Return to Activity Exit and Return to Symphony
Available Away Available Available
Away Away Away Away
In a meeting In a meeting In a meeting In a meeting
Be right back Be right back Be right back Be right back
Off work Off work Off work Off work
Busy Away Busy Busy
Out of office Out of office Out of office Out of office
 
 
 
 
 
 
 
 
 
 
Figure 2 Symphony Statuses

Based on your company's settings, the features in this article may not be applicable to you. Please contact your Symphony Admin or IT department with any questions.

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