When running Symphony, your presence status (Figure 1) is changed to Away after 5 minutes of inactivity within the platform window, e.g. if you switch to another browser tab or another application for more than 5 minutes, you will automatically be set to Away.
Figure 1 Presence Status
Automatic change of presence will only occur if you set yourself to Available or Busy. In these 2 scenarios, after 5 minutes of inactivity, the status will switch to Away and upon activity being detected in the Symphony window, the status will return to it's prior selection, either Available or Busy.
If you set a manual status such as Away, In a Meeting, Be right back, Off work or Out of office, it will not automatically be changed by inactivity.
The possible status changes for different scenarios are displayed below (Figure 2):
|Status||After 5 Minutes of Inactivity||Return to Activity||Exit and Return to Symphony|
|In a meeting||In a meeting||In a meeting||In a meeting|
|Be right back||Be right back||Be right back||Be right back|
|Off work||Off work||Off work||Off work|
|Out of office||Out of office||Out of office||Out of office|