How to check your pod connection

Determine which pod your Symphony client is connected to by following these steps:

 

Symphony Desktop Application (SDA)

For SDA, use Developer Tools to obtain the relevant information:

 

1. Display Developer Tools by pressing Ctrl+Shift+I in the SDA.

 

2. Navigate to the Console menu (Figure 1):

 

3.png

Figure 1 Console menu

 

3. Type document.location in the Console menu and press Enter (Figure 2):

 

4.png

Figure 2 Document.location

 

4. The connected pod will be displayed (Figure 3):

 

mceclip0.png

Figure 3 Connected pod

 

Note: Where companyabc is the name of your pod.

 

Note: If cp2.symphony.com is the returned value, this is a Community Connect pod. 

 

Google Chrome

For Google Chrome, the URL will provide the pod's name. For example, a pod owned by companyabc would be displayed as Figure 4:

 

mceclip1.png

Figure 4 URL

 

Note: Where companyabc is the name of your pod.

 

If the above does not provide you with the desired pod information, please contact the Symphony Support team at support@symphony.com and inform them that you are experiencing issues with identifying which pod you are connected to.