By default, some URL links will open within the Symphony mobile app or a separate web browser as opposed to opening in another application, e.g. the BlackBerry Access app.
To enable URL links to open within the BlackBerry Access app, the Enforce Opening of Links in the BB Access App checkbox needs to be selected.
1. From your BlackBerry device, navigate to Policy Sets
2. Select Apps
3. Select App Specific Policies
4. Select the Symphony policy available to you
5. Select the Basic tab
6. Ensure the Enforce Opening of Links in the BB Access App checkbox is selected (Figure 1):
Figure 1 Enforce Opening Of Links In The BB Access App
7. Click Update
Note: If you are not able to see these options, check with your Symphony Administrator as access to the Symphony policy may be restricted