How to capture android logs

Capture logs from an Android device by following these steps:

 

1. From the Symphony mobile app, navigate to the Chats tab (Figure 1):

 

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Figure 1 Chats

 

2. Tap the screen 5 times within the area highlighted by the red box (Figure 2):

 

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Figure 2 Tap Area

 

3. The logs will be displayed on screen (Figure 3):

 

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Figure 3 Logs

 

4. Press and hold the logs for 5 seconds

 

Note: Although this will appear to do nothing, the logs will be copied to your Android clipboard

 

5. Navigate to your email application

 

6. Compose a new email and paste the logs into body of the message

 

7. Send the logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault