How to capture logs from an android device

Capture logs from an Android device by following these steps:

1. Ensure you have signed out of the Symphony mobile client 

2. Press and hold the Symphony app icon for five seconds (Figure 1):


Figure 1 Symphony App Icon

3. The logs will be displayed on screen (Figure 2):


Figure 2 Logs

4. Hold down on the logs and choose Select All followed by Copy (Figure 3):


Figure 3 Select All And Copy

5. Navigate to your email application

6. Compose a new email and paste the logs into body of the message

7. Send the logs to the Symphony Support team at

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault