How to capture Android logs

Android logs contain useful performance information which can assist in troubleshooting certain scenarios.

Capture logs from an Android device by following these steps:

1. From the Symphony mobile app, tap the three dot menu (Figure 1): 


Figure 1 Three dot menu

2. Select Settings (Figure 2):


Figure 2 Settings

3. Select Logs (Figure 3):


Figure 3 Logs

4. Select Copy (Figure 4):


Figure 4 Copy

5. Compose an email and send the logs to the Symphony Support team at

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.