How to capture Android logs

Android logs contain useful performance information which can assist in troubleshooting certain scenarios.

 

logs from an Android device by following these steps:

 

1. From the Symphony mobile app, tap the three dot menu (Figure 1): 

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Figure 1 Three dot menu

 

2. Select Settings (Figure 2):

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Figure 2 Settings

 

3. Select Logs (Figure 3):

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Figure 3 Logs

 

4. Select Copy (Figure 4):

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Figure 4 Copy

 

5. Compose an email and send the logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.