How to capture Android logs

Capture logs from an Android device by following these steps:

 

1. From the Symphony mobile app, click Settings from the 3 dots on the right hand side (Figure 1):

 

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Figure 1 Chats

 

2. Click Logs 

 

3. The user will be presented with 3 options for the logs - View, Copy or Share (Figure 3):

 

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Figure 3 Options

 

4. To send the logs, the user can either copy them or share them via their email application

 

5. Compose an email and send the logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault