Android logs contain useful performance information which can assist in troubleshooting certain scenarios.
Capture logs from an Android device by following these steps:
1. From the Symphony mobile app, tap the three dot menu (Figure 1):
Figure 1 Three dot menu
2. Select Settings (Figure 2):
Figure 2 Settings
3. Select Logs (Figure 3):
Figure 3 Logs
4. Select Copy (Figure 4):
Figure 4 Copy
5. Compose an email and send the logs to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.