How to capture logs from an iOS device

Capture logs from an iOS device by following these steps:

1. Ensure you are signed into the Symphony mobile client or you are on the Symphony sign in page.

2. Quickly double tap the Symphony logo at the top five times (Figure 1):


Figure 1 Symphony Logo

3. The logs will be displayed on screen (Figure 2):


Figure 2 Logs

4. Hold down on the logs and choose Select All followed by Copy (Figure 3):


Figure 3 Select All And Copy

5. Navigate to your email application

6. Compose a new email and paste the logs into body of the message

7. Send the logs to the Symphony Support team at

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault