How to capture iOS logs

Capture logs from an iOS device by following these steps:

Version 1.57 and above

1. From the Symphony mobile app, navigate to the Settings menu (Figure 1):

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Figure 1 Settings

2. Click Logs (Figure 2):

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Figure 2 Logs

3.The logs will be displayed on screen (Figure 3):

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Figure 3 Logs

 

4. Tap the logs, long press the cursor, then choose Select All followed by Copy (Figure 4):

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Figure 4 Select All And Copy

 

5. Navigate to your email application

 

6. Compose a new email and paste the logs into body of the message

 

7. Send the logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault



Version 1.56 and below 

1. From the Symphony mobile app, navigate to the Chats tab (Figure 5):

 

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Figure 5 Chats

 

2. Tap the screen 5 times within the area highlighted by the red box (Figure 6):

 

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Figure 6 Tap Area

 

3. The logs will be displayed on screen (Figure 7):

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Figure 7 Logs

 

4. Tap the logs, tap a second time, then choose Select All followed by Copy (Figure 8):

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Figure 8 Select All And Copy

 

5. Navigate to your email application

 

6. Compose a new email and paste the logs into body of the message

 

7. Send the logs to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault