Symphony Public Account - Account Creation And Login Issues

Symphony users who access the Symphony service provided at https://my.symphony.com (A.K.A the Public Pod) use public accounts.

Account Creation 

Creating an account for the Public Pod is split into the following 4 parts:

1. Getting started by entering your first name, last name, email and password (Figure 1):

1.png

Figure 1 Getting Started

2. Account verification via email (Symphony will display a page telling you that you need to verify your account)

3. Two Factor Authentication setup

4. Account creation completed

Login Issues

When the user attempts to login, they may experience one of the following 4 issues:

1. The user signs up for a public account but the page hangs or does not proceed any further (Figure 2):

Figure 2 Hanging Login Screen

2. The user does not get to the account verification page

3. The user is stuck on the account verification page (Figure 3):

2.png

Figure 3 Please Verify Your Email

4. The user does not get the two factor authentication account setup page or does not receive the two factor authentication code

Note: If you are logging in from abroad, the two factor authentication code may be blocked by your network provider. Please check if you have international SMS enabled with your network provider to receive the two factor authentication code

If any of the 4 login issues above occur, please contact the Symphony Support team at support@symphony.com and inform them that you are experiencing issues with creating/logging in to the Public pod.