How to capture Paragon logs

Capture Paragon logs by following the steps below:


1. Navigate to the following directory (Figure 1):





Figure 1 Symphony Directory


Note: %username% is the local user, e.g. John.Smith. If the above directory isn't found, please search for {}\paragon\client.platforms.symphony{*} to locate the relevant logs


2. Locate and copy the following log files by sorting the Date Modified column (Figure 2):


- Cef.log: Chromium embedded framework log


- Paragon: Main chromium process


- Application-client.platforms.symphony: Log for errors/warning/info from Javascript


- Renderer: Chromium renderer process



Figure 2 Log Files


Note: Please ensure you always use the most recent log files


3. Send the Paragon logs to the Symphony Support team at


Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault