Capture Paragon logs by following the steps below:
1. Navigate to the following directory (Figure 1):
C:\Users\%username%\AppData\Local\Temp\paragon\client.platforms.symphony
Figure 1 Symphony Directory
Note: %username% is the local user, e.g. John.Smith. If the above directory isn't found, please search for {}\paragon\client.platforms.symphony{*} to locate the relevant logs
2. Locate and copy the following log files by sorting the Date Modified column (Figure 2):
- Cef.log: Chromium embedded framework log
- Paragon: Main chromium process
- Application-client.platforms.symphony: Log for errors/warning/info from Javascript
- Renderer: Chromium renderer process
Figure 2 Log Files
Note: Please ensure you always use the most recent log files
3. Send the Paragon logs to the Symphony Support team at support@symphony.com
Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault