How To Capture Paragon Log Files

Capture Paragon log files by following the steps below:

1. Navigate to the following directory (Figure 1):

C:\Users\%username%\AppData\Local\Temp\paragon\client.platforms.symphony

 Log_Files_1.PNG

                                                    Figure 1 Symphony Directory

Note: %username% is the local user, e.g. John.Smith. If the above directory isn't found, please search for {}\paragon\client.platforms.symphony{*} to locate the relevant logs

2. Locate and copy the following log files by sorting the Date Modified column (Figure 2):

- Cef.log: Chromium embedded framework log

- Paragon: Main chromium process

- Application-client.platforms.symphony: Log for errors/warning/info from Javascript

- Renderer: Chromium renderer process

Log_Files_2.PNG
                                                        Figure 2 Log Files

Note: Please ensure you always use the most recent log files

3. Send the Paragon log files to the Symphony Support team at support@symphony.com

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault