How to capture client profile logs

Client profile logs contain useful performance information which can assist in troubleshooting certain scenarios.

 

When application performance is impacted, capture the client profile logs by following these steps:

 

1. Display Developer Tools by pressing Ctrl+Shift+I in the Symphony Desktop Application (SDA) or F12 in Google Chrome.

 

2. Navigate to the Performance menu (Figure 1):

 

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Figure 1 Performance menu

 

3. Ensure the Screenshots and Memory checkboxes are selected and click Record (Figure 2):

 

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Figure 2 Record screenshots and memory

 

4. A Profiling... prompt will be displayed (Figure 3):

 

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Figure 3 Profiling

 

Note: As the client profile logs are being gathered, system performance may be impacted.

 

5. Click Stop to end the recording when evidence of slow performance has been captured.

 

Note: It may take several moments to complete the stop as the collected data is collated.

 

6. Select the down arrow to save the captured client profile logs (Figure 4):

 

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Figure 4 Save profile…

 

7. Navigate to the Memory menu (Figure 5):

 

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Figure 5 Memory menu

 

8. Select Heap snapshot and then click Take snapshot (Figure 6):

 

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Figure 6 Take snapshot

 

Note: It may take a few minutes to collate the snapshot data, during which Symphony will be unavailable.

 

9. Once completed, the snapshot will be displayed under Heap Snapshots (Figure 7):

 

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Figure 7 Completed snapshot

 

10. Click Save (Figure 8):

 

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Figure 8 Save

 

11. Send both files to the Symphony Support team at support@symphony.com

 

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault.