How to capture Paragon network information

If a client is experiencing issues whilst using Symphony, capturing Paragon network information can provide the Symphony Support team with useful data to enable them to identify and rectify the root cause of the issue.


Capture Paragon network information, via Fiddler Cap, by following these steps:


1. Navigate to the following URL:


Note: The password is Symphony123


2. Download the file (Figure 1):



Figure 1 Download 


3. Once the download is complete, extract the executable file


4. When an issue is occurring and network information is required, launch the FiddlerCap.exe file which will open in a new window


5. In Capture Options, ensure the Decrypt HTTPS traffic checkbox is selected (Figure 2):



Figure 2 FiddlerCap Web Recorder 


Note: A message stating HTTPS decryption will enable your debugging buddy to see the raw traffic send via the HTTPS protocol will be displayed


6. Click Start Capture and click OK when a window referring to HTTP description is displayed (Figure 3):



Figure 3 Start Capture


7. A message stating Do you want to install this certificate? is displayed - click Yes


8. Once you have captured the desired network information, click Stop Capture (Figure 4):



Figure 4 Stop Capture


9. Click Save Capture and save the FiddlerCap.saz file (Figure 5):



Figure 5 Save Capture


10. Send the FiddlerCap.saz file to the Symphony Support team at


Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault