How To Capture Paragon Network Information

If a client is experiencing issues whilst using Symphony, capturing Paragon network information can provide the Symphony Support team with useful data to enable them to identify and rectify the root cause of the issue.

Capture Paragon network information, via Fiddler Cap, by following these steps:

1. Navigate to the following URL:

https://filevault.symphony.com/index.php/s/Gf5rfEbHL66jXSL

Note: The password is Symphony123

2. Download the FiddlerCap.zip file (Figure 1):

 1.png                                                                                                              Figure 1 Download FiddlerCap.zip 

3. Once the download is complete, extract the executable file

4. When an issue is occurring and network information is required, launch the FiddlerCap.exe file which will open in a new window

5. In Capture Options, ensure the Decrypt HTTPS traffic check box is selected (Figure 2):

2.png                                                                                  Figure 2 FiddlerCap Web Recorder 

Note: A message stating HTTPS decryption will enable your debugging buddy to see the raw traffic send via the HTTPS protocol will be displayed

6. Click Start Capture and click OK when a window referring to HTTP description is displayed (Figure 3):

3.png                                                                                          Figure 3 Start Capture

7. A message stating Do you want to install this certificate? is displayed - click Yes

8. Once you have captured the desired network information, click Stop Capture (Figure 4):

4.png                                                                                             Figure 4 Stop Capture

9. Click Save Capture and save the FiddlerCap.saz file (Figure 5):

5.png                                                                                             Figure 5 Save Capture

10. Send the FiddlerCap.saz file to the Symphony Support team at support@symphony.com

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault