How To Capture Console Logs

Capture Console logs by following these steps:

1. Display Developer Tools by pressing Ctrl+Shift+I in the Desktop Application or F12 in Google Chrome, or access them via the Google Chrome menu in the top right corner of the browser → More ToolsDeveloper Tools

2. Navigate to the Console menu and ensure Console Settings are expanded (Figure 1):

Consol_logs_1.PNG                                                                       Figure 1 Console Menu

3. Click the Clear console icon and ensure the Preserve log, Show timestamps and Autocomplete from history checkboxes highlighted are checked (Figure 2):

 Consol_logs_2.PNG                                                                     Figure 2 Console Menu Settings

4. Return to Symphony and recreate the problem affecting the user. At this point, entries in the Console log should start to populate as actions are performed, e.g. as a message is sent, or as a room is created (Figure 3):

Consol_logs_3.PNG                                                                  Figure 3 Console Menu Logs

5. Once the error has been recreated, return to the Console menu
6. Stop the Console log
7. Right click on the Console menu logs and click Save as… and save the logs as a .txt file to a known location, e.g. the desktop (Figure 4):

Consol_logs_4.PNG                                                                                                                                   Figure 4 Save As...

8. Send the Console logs to the Symphony Support team at support@symphony.com

Note: If the files are too large to email, inform the Symphony Support team. They can arrange to receive it using a secure file transfer site, Filevault