External Communications

Find and connect with external contacts

If you’re enabled for external communications, use Search to find and connect with people outside of your organization. Tap on the magnifying glass at the top right of your screen, then type in the name of the person you would like to connect with. Find the contact’s name, click on the orange message icon in the bottom right, then click Connection Request. After they accept your request, you can start chatting.

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View all outgoing and incoming connection requests under the Notifications icon at the upper right. If you can’t see anyone externally, then you’re not enabled for external communication, and should speak to your Program Manager. If you can see other people externally but not the specific individual you’re looking for, then they may not be allowed to communicate externally on Symphony yet.

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Identifying external contacts and chats

External contacts are indicated by orange font for their name. Internal contacts who work for your firm will not have this color. 

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External chats will often have a company disclaimer.

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Start a chat with external contacts

Once you’re connected to an external contact, you can chat with them just like you would with someone inside your company. Click + in the bottom right of the screen and select Create Room. Enter the names of the people you want to chat, type your message, and click > to send. Or, start a chat room by clicking + then select New Room. Set the Room Details to Allow external users, and enter the names of the internal and external contacts you want to add to your chat room. Click Create and send your message. External chat rooms can host up to 300 members from up to 25 different companies.

Note: the external companies must be enabled for external communications as well. If you are chatting with more than one external company in a chat, all parties must be enabled for multi-company chat as well.

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Add external contacts to a chat

Add external contacts to existing chat rooms by clicking the menu in the top right of your chat room. Click Details, then click Add in the top right. Type the name of the contact you would like to add to your chat room, click their name to check the box, then click Save in the top right. A chat room must be set to External and you must be a room owner to add individuals to a chat room. External chat rooms can host up to 300 members from up to 25 different companies.

Note: The external companies must be enabled for external communications as well. If you are not able to see anyone externally, then you are not enabled for external communication, and should speak to your Symphony Admin. If you can see other people externally but not the specific individual you’re looking for, then they may not be allowed to communicate externally on Symphony yet.

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Send files to and receive files from external contacts

Send file attachments using the paperclip icon in the top right of your chat. Depending on your company’s settings, you may not be able to send to or receive files from external contacts. If you cannot send files externally but would like to, please contact your Symphony Admin.

Note: The external companies must be enabled for external communications and external file sharing as well. If you can’t see anyone externally, then you’re not enabled for external communication, and should speak to your Program Manager. If you can see other people externally but not the specific individual you’re looking for, then they may not be allowed to communicate externally on Symphony yet.

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