Create a room
Tap + in the bottom right of the screen and select Create Room (Figure 1):
Figure 1 Create Room
Enter the chat room information, including a Room Name, Room details and Members. Tap Create in the top right of the screen to start the new chat room.
Create a chat with one or more members
Tap + in the bottom right of the screen and select New Chat (Figure 2):
Figure 2 New Chat
Type the name of the person you want to chat with then tap on their name. Repeat this step to add more people. Type your message and press > to send.
Join a chat room
Search for a room to join by tapping on the magnifying glass in the top right of the screen to access the Search bar (Figure 3):
Figure 3 Search
Type the name of a chat room you’re looking for. If the room is public, tap the name to join it. If the room is private, tap Request Access to send a request to the room owner and wait for this to be approved.
Note: Some rooms are not visible in search results.
To view information about a chat, click the chat name at the top of the chat. Tap Members to view all room members and their roles, Attachments to see any files sent in the room and Preferences to see the permissions/settings of the room, or leave it (Figure 4, Figure 5 and Figure 6):
Figure 4 Members
Figure 5 Attachments
Figure 6 Preferences
Note: A user cannot leave a room if they are the only chat room owner. Another user must be promoted to an owner before they can be removed.
Add members to existing chats
To add people to a chat room, in the chat room details tap Add and select the members to be added (Figure 7):
Figure 7 Add Participants
Note: Depending on the room preferences, only room owners may be able to add members.
Note: Owners are always at listed at the top of the members list.
Tap Save to add the member(s) to the chat.
Update chat room owners
Chat room owners can make other room members an owner, or remove them as an owner. To promote or demote a room member, long press on the member’s name in the Chat Details and make the desired selection (Figure 8 and Figure 9):
Figure 8 Make an owner
Figure 9 Demote
Deactivate a chat room
To deactivate a chat room, in the chat room details tap Preferences, then Deactivate (Figure 10):
Figure 10 Deactivate
Send a file by tapping the paperclip, selecting the desired file and pressing send (Figure 11):
Figure 11 Send file
Note: A picture can be sent by tapping the camera.
Note: To remove a file from the message, click the x in the top right hand corner of the attachment.
To access the message actions menu, long press the message you want to save, reply to, forward, copy or remove and select the desired action from the top bar (Figure 12):
Figure 12 Message actions
Full details on the mobile app can be found below:
If you require further assistance on mobile, please contact the Symphony Support team at firstname.lastname@example.org