Why can’t I see any external contacts or the Symphony Classic Network section?

If you don’t see any external contacts (marked by orange indicators) – and, if you’re in Symphony Classic, you don’t see the Network icon – external communication may not be enabled for your company.


Speak with your Symphony Administrator about your external communication permissions.


Please note, the Network section is only available on Symphony Classic. In Symphony 2.0, you can find your external contacts via search. To search, click the magnifying glass icon (figure 1) or use Cmd + K. Connection requests appear in the notification center, which can be accessed by clicking the bell icon (figure 2).

 

FAQ_external_1.png

Figure 1 Access search via the left rail

 

FAQ_external_2.png

Figure 2 Access connection requests and other notifications via the left rail