Only Super Compliance Officers and Compliance Officers can ban users from specific chat rooms. When a user is banned, they’re immediately removed from the chat room and blocked from re-joining that room until the ban is removed.
Ban a member by navigating to the list of members in a room, via Compliance and All Rooms and clicking on the Ban Member icon (Figure 1):
Figure 1 Ban Member
To only view rooms with banned members, check the box in All Rooms that says Show only rooms with banned members. View the list of banned members from a room by going to the Banned tab.
Remove a ban by clicking the + under Unban Member. You will see a dialog box to add a justification for unbanning the user. Enter the justification and choose whether or not to add the user to the room automatically (Figure 2):
Figure 2 Unban Member