Ban and unban members

Super Compliance Officers and Compliance Officers can ban members from specific chat rooms. When a member is banned, they’re immediately removed from the chat room and blocked from re-joining that room until the ban is removed.

Ban a member

To ban a member, navigate to All Conversations in the Admin Portal under Compliance (Figure 1):



Figure 1 All Conversations


Use the Browse Conversations filters to locate the chat room then select Apply to see the chat details. Select the Members tab and select the Ban Member icon for the member you wish to ban (Figure 2):



Figure 2 Ban Member


Enter a justification and select Ban (Figure 3):


Figure 3 Ban 

Note: To view rooms with banned members, enable the Show only rooms with banned members checkbox.


To view the list of members banned from a room, select the room and navigate to the Banned tab (Figure 4):


Figure 4 Banned


Unban a member

To unban a member, navigate to the banned member's row and select the Unban Member icon (Figure 5):



Figure 5 Unban Member


Enter a justification and select Unban (Figure 6):


Figure 6 Unban


Confirmation that the member has been unbanned will be displayed (Figure 7):



Figure 7 Member unbanned


Further information on banning and unbanning members can be found here.