Only Super Compliance Officers and Compliance Officers can lock and unlock chat rooms. When a room is locked, it is immediately deactivated and room owners are prevented from reactivating it.
To lock a room, navigate to the room under Compliance and select All Rooms. Click Lock on the right side of the window, enter a justification, and click Lock again (Figure 1):
Figure 1 Lock Room
You will receive a confirmation that the room is locked and the status will change to Locked.
To unlock a room, click Unlock on the right side of the window. Enter a justification and click Unlock again (Figure 2):
Figure 2 Unlock Room
You will receive a confirmation that the room is unlocked and the status will change to Unlocked, automatically reactivating the room.