Deactivate an account

Admins can deactivate any existing account at any time, for example when a user leaves the company.

To deactivate an account, navigate to Browse Accounts in the Admin Portal under Accounts and search for the account you wish to deactivate (Figure 1):


Figure 1 Browse Accounts

Select Deactivate from the Change Status menu (Figure 2):


Figure 2 Deactivate

Note: You can also suspend an account temporarily if you don't wish to fully deactivate it.

Select Deactivate Account (Figure 3):


Figure 3 Deactivate Account

Further information on accounts can be found here.