Deactivate a chat

Scroll down to see how to do this in Symphony 1.5

In Symphony 2.0:
In the chat you wish to deactivate, click on the three-dot menu in the top right to access chat details (figure 1).

 

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Figure 1 Open chat details

 

Select Deactivate room at the bottom of chat details (figure 2).

 

Screen_Shot_2021-03-05_at_2.17.21_PM.png
Figure 2 Deactivate a chat room

Confirm that you want to deactivate the room and it will be removed for all room members.

Note: You can only deactivate group chats or chat rooms that you are an owner of. You cannot deactivate direct chats.

 

 

 

In Symphony 1.5:

In the room, click on the i in the top right for Chat Details. Open the Options menu, then click Chat Settings (Figure 1):

 

messages_deactivateroom_11.png

Figure 1 Open Chat Settings

 

Select Deactivate Room at the bottom of the menu (Figure 2): 

 

messages_deactivateroom_2.png

Figure 2 Deactivate Room

 

Confirm that you want to deactivate the room and it will be removed from your left nav.

 

Note: You can only deactivate rooms that you an an owner of

 

Note: If a room is deactivated incorrectly, orphan rooms can be accidentally created. Refer to the Knowledge Article found here on orphan rooms for further information