Symphony users can capture and annotate screenshots using the SDA snipping tool in the bottom-right corner of a chat, and choose to keep Symphony in front of the screen or hide it while taking the screen capture.
For some users, the Take a screenshot icon may not be available in SDA:
To fix this issue, a Symphony admin can take the following steps:
- Log in to the Symphony Admin Portal.
- Navigate to Browse accounts under Accounts and find the account of the user experiencing the issue.
- Access the Entitlements tab and enable the entitlement Can send files internally (select Yes from the dropdown list).
- Save your new settings. The user should now be able to see the screenshot icon at the bottom of the chat.
Users can also quickly take a screenshot via two shortcut keys:
- Ctrl + G enables the snippet option (Show Symphony). You can then drag anywhere on the screen to take a snippet with Symphony in front of the screen.
- Ctrl + Shift +G enables the snippet option (Hide Symphony). You can then drag anywhere on the screen to take a snippet with Symphony hidden from the screen.