If a Connect administrator does not see the Connect Access Management app within their Connect Suite, a common reason is that they do not have the Administrator or Super Administrator role assigned to them.
Check if the Connect administrator has the correct role by following these steps:
1. In Symphony, select the Settings icon (Figure 1):
Figure 1 Settings
2. Select Admin Portal.
Note: This option is only available if you're a designated Administrator with Admin Portal access.
3. Select Begin Session.
Note: Session Objective and Comments are optional fields and are not required to access the Admin Portal.
4. Search for the Connect administrator's Symphony account and under Role Type, assign the Administrator or Super Administrator role if they are not already selected (Figure 2):
Figure 2 Role
5. Select Save.
6. Ask the Connect admininstrator to refresh Symphony and confirm they can see the Connect Access Management app (Figure 3):
Figure 3 Connect Access Management
If they are still unable to see Connect Access Management app, please contact the Symphony Support team at support@symphony.com for further assistance.