Websocket errors on the Symphony Desktop Application (SDA)

Occasionally, users might experience a websocket error whilst using the Symphony Desktop Applicayion (SDA) on Citrix VDI's.

This is because initiating Browser Content Redirection for Google Chrome version 105 or above is broken due to change in the Google Chrome server certificate verification.

To resolve this, disable the Google Chrome Root Store certificate verifier on VDA by using the Determines whether the Chrome Root Store and built-in certificate verifier will be used to verify server certificates policy which will force the browser to use the Windows certificate root trust instead (Figure 1):

Figure 1 Policy

Alternatively, you can use a command line switch to disable ChromeRootStoreUsed, for example:

C:\Program Files\Symphony\Symphony\symphony.exe" --disable-features=ChromeRootStoreUsed