Remote working has led to multiple compliance blind spots from increased employee use of unauthorized communication channels, such as text messaging on their personal mobile device.
SMS Connect enables you to immediately reach clients who are not on Symphony, or who lack a real-time messaging tool and do so in the most convenient and preferred place for them, on their personal mobile device. With SMS Connect, Symphony enables record-keeping of SMS communications, delivering a high impact channel without sacrificing compliance.
SMS Connect allows for real-time surveillance of text message conversations, the ability to monitor keywords and terms with expression filtering and for conversation history to be easily exported to e-communication repositories or trader surveillance systems.
With SMS Connect, you can send SMS 1:1 or to multiple contacts at once, add automation with bots and service low-level requests such as interactions or onboarding and send secure URL links for recipients to download documents and attachments.
Full details on SMS Connect can be found below:
If you require further assistance on SMS Connect, please contact the Symphony Support team at firstname.lastname@example.org