Neighbor feature

The Neighbors feature in Cloud9 Trader prevents echo on shared lines and is particularly useful when working in an office in close proximity to other Cloud9 users. Adding someone as a neighbor silences your voice on their speakers, as well as their voice on your speakers. It is intended for teams that share Shoutdown connections. 

You can manage your neighbors from the Cloud9 Trader and adapt the functionality to your current work environment:

  • When in the office or in close proximity to colleagues, turn on the Neighbors feature to silence your neighbors’ voices on your speakers.
  • When working remotely or at home, turn off the Neighbors feature to hear your neighbors’ voices on your speakers.

Note: The Neighbor feature must be enabled by your Cloud9 Admin on the Cloud9 Portal. If you want to enable the Neighbor feature, please contact your internal IT team or Cloud9 Support at

Manage your neighbors

  1. Go to Settings .
  2. Select the Neighbors tab.

Any changes to your Neighbors Setting are saved for your next login and immediately applied after saving.

The Neighbors icon in the Cloud9 Trader title bar indicates whether the  functionality is currently enabled or disabled.

    • Green = The Neighbors Setting is enabled and there is at least one active neighbor in the list of neighbors.
    • Dark: The Neighbors Setting is disabled or there are no active neighbors in the list of neighbors.

To manage your neighbors:


Turn on/off the Neighbors Setting

  1. Go to Settings and select the Neighbors tab.
  2. Click the toggle next to Neighbors Setting to turn Off or On the Neighbors feature.

  1. Click Save before leaving the page.

Add a neighbor

  1. Enter a colleague's name into the Add Neighbor box.
  2. Select their name in the displayed list or press Enter (you can add up to 50 user chips).
  3. To add the user chips to the neighbor list, click the Add button.

By default, they are added as active neighbors.

  1. Click the Save button to apply your changes.

Each neighbor you add sees your name in their Neighbors list as well.

Remove a neighbor

  1. To remove a neighbor, hover over their name in the list and click the X icon.
  2. Click the Save button to apply your changes immediately.

Your name is also removed from your neighbor’s list.

Silence/Unsilence a single neighbor

  1. Use the On/Off toggle button to silence or unsilence any user in your Neighbors list.
  2. Click the Save button to apply changes immediately.

Your neighbor also sees the changes in their Neighbors list.